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ENGEN+

Privacy Policy

This Privacy Policy explains how EnGen+ Private Limited (“ENGEN+”, “we”, “us”) handles personal information on www.engenplus.com and related Partner OS sign-in pages used to fulfil website orders.

Registered office / correspondence: 1st Floor, 6-98/B/5, Sector-1, Duvvada, Visakhapatnam - 530049. Contact for privacy requests: sales@engenplus.com (mark the subject as a privacy request). Phone: +91 7997143033.

Last updated: 3 November 2026.

1. What this policy covers

It applies when you:

  • browse the public website;
  • submit an enquiry, partnership, fleet, marine, or contact form;
  • buy ENGEN+ packs online and pay through Razorpay;
  • use WhatsApp or phone links shown on the site;
  • allow or refuse analytics and advertising cookies.

Dealer, Operations Lead, and CEO portal accounts are business accounts. Their use is governed by this notice plus internal access controls. This policy does not cover third-party websites you open from our links.

2. Information we collect

Information you provide. Name, phone, email, company, city, state, PIN code, delivery address, message, pack or order details, partnership or fleet information, and any other fields you fill in. Checkout also records order lines, amounts, and optional referral codes.

Consent choices. Contact consent (required so we can reply or fulfil an order) and optional marketing consent. Marketing is never assumed from an enquiry or purchase alone.

Payment data. Online payments are processed by Razorpay. We receive payment status, Razorpay order / payment IDs, and limited method metadata needed to confirm the order. We do not store your full card number or UPI PIN on our servers.

Technical and attribution data. IP address and basic device/browser signals as handled by our hosting and security layers; page path; lead or order ID; timestamps; UTM or click IDs when present; and referral codes stored in your browser for a limited period when you arrive with a campaign link.

Cookies and similar tools. Essential cookies for site operation and a local consent preference. Analytics (for example Google Tag Manager / GA4) and advertising measurement (for example Meta Pixel) load only after you accept analytics and ads cookies.

3. Why we use your information

  • to reply to enquiries and provide product or partnership information;
  • to create, fulfil, dispatch, and support website orders (including AWB / tracking and tax invoice emails);
  • to route orders or leads to ENGEN+ operations or an appointed dealer for the delivery territory;
  • to confirm payments, prevent fraud, and keep order records for accounts and compliance;
  • to send optional marketing only where you have agreed;
  • to measure site performance and advertising when you allow those cookies;
  • to improve the website and protect it from abuse.

4. How we share information

We do not sell your personal information. We may share it with:

  • ENGEN+ team mailboxes such as sales@engenplus.com and partnership@engenplus.com for follow-up;
  • appointed dealers when your PIN / state falls in their territory, so they can fulfil or contact you about the order;
  • payment providers (Razorpay) to process checkout;
  • courier / logistics partners when an order is dispatched (name, phone, address, AWB details as needed);
  • hosting, email, and security vendors that process data on our instructions to run the site;
  • analytics / advertising platforms only if you accept those cookies;
  • authorities when required by applicable Indian law.

WhatsApp taps open WhatsApp’s service under WhatsApp’s own terms. We may record that a click happened; that is not treated as a paid purchase.

5. Cookies and tracking

On first visit you can choose Essential only or Accept analytics & ads. Essential operation does not need analytics or ads tags. You can clear site data in your browser to reset the choice. Paid purchase events are recorded only after payment confirmation.

6. Retention

Enquiry and order records are kept as long as needed for fulfilment, customer support, accounting, dispute handling, and legal retention. Referral codes stored in your browser expire after a limited period (about 30 days). Consent preferences remain until you clear them or ask us to update them.

7. Security

We use HTTPS, access-controlled servers, and role-based portal access for order handling. No method of transmission or storage is perfectly secure; please use strong passwords for any portal account issued to you and do not share one-time payment links.

8. Your choices and rights

Subject to applicable Indian law, you may ask us to:

  • provide a copy of the personal information we hold about you from this website;
  • correct inaccurate details;
  • withdraw marketing consent;
  • request deletion where we are not required to keep the record for legal or fulfilment reasons.

Email sales@engenplus.com with enough detail for us to locate your record (name, phone or email used on the form, and approximate date). We may need to verify the request before acting.

9. Children

The website is intended for adult customers and business partners. We do not knowingly collect personal information from children for online purchases.

10. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means the revised notice applies to later visits and submissions.

11. Contact

EnGen+ Private Limited
1st Floor, 6-98/B/5, Sector-1, Duvvada, Visakhapatnam - 530049
Email: sales@engenplus.com
Phone: +91 7997143033